Abiding Technical Services LLC (“Abiding”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website abiding.ae, submit inquiries, or engage with our technical, maintenance, and digital services.
1. Information We Collect
We collect personal and technical information to provide and improve our services:
- Contact Details: Name, email address, phone number, company name, and job title.
- Project & Service Information: Details you share when requesting quotes, submitting forms, or communicating with our team.
- Technical Data: IP address, browser type, device information, pages visited, time spent on site, and referral source (via cookies and analytics tools).
- Communication Records: Emails, WhatsApp messages, forms, and attachments exchanged for service or support purposes.
- Recruitment Data: Information from job applications such as CVs, cover letters, or references.
2. How We Use Your Information
Your information is used for legitimate business purposes including:
- Responding to inquiries, service requests, and support messages.
- Preparing quotations, proposals, and project-related documentation.
- Improving our website experience and marketing campaigns.
- Sending updates about our services, offers, and technical announcements (only if consented).
- Ensuring site security and preventing fraudulent or unauthorized activity.
- Processing recruitment or partnership applications.
- Complying with UAE laws, government requests, and industry standards.
3. Legal Basis for Processing
- Performance of a Contract: To deliver services or respond to your requests.
- Consent: When you agree to receive marketing or updates from us.
- Legitimate Interests: To enhance operations, ensure security, and improve customer service.
- Legal Obligations: To comply with applicable UAE data protection and commercial laws.
5. Data Security & Retention
We implement appropriate technical and organizational measures such as encryption, access control, and secure backups to protect your data from unauthorized access, alteration, or loss.
Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by UAE laws. Once no longer needed, it will be securely deleted or anonymized.
7. Your Rights
Depending on applicable data protection laws, you may have the following rights:
- Access the personal data we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your data (where legally possible).
- Withdraw consent for marketing communications.
- Request a copy of your personal data in a portable format.
To exercise any of these rights, please email: info@abiding.ae.
8. International Data Transfers
While we primarily operate within the UAE, some service providers (e.g., hosting or analytics) may process data in other regions. In such cases, we ensure that appropriate data protection measures and agreements are in place to safeguard your privacy.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available at abiding.ae/privacy-policy.html. The “Effective Date” above indicates the last revision date.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Abiding Technical Services LLC
Dubai, United Arab Emirates
Email: info@abiding.ae
Phone: +971 58 693 0319
Website: www.abiding.ae